FAQ's

1. How do I place an order?

Simply browse our products, add your selected items to the cart, proceed to checkout, and provide your required delivery details.

2. What payment methods do you accept?

We accept Cash on Delivery (COD) where available. Other payment options, if available, will be shown at checkout.

3. How long does delivery take?

Orders are generally processed within 1–3 business days. Standard delivery usually takes 2–5 business days after dispatch, depending on your location.

4. Can I track my order?

Yes. Once your order is shipped, tracking information may be provided by email, SMS, WhatsApp, or another available method.

5. Can I cancel or change my order?

If your order has not yet been processed or shipped, contact us as soon as possible. We will make reasonable efforts to accommodate your request.

6. What if I receive a damaged or wrong item?

Please contact us as soon as possible with your order number and photos of the product and packaging. We will review the issue and provide an appropriate solution according to our return policy.

7. Do you accept returns?

Yes. Eligible products can be returned according to our Return & Refund Policy. Products must meet the applicable return conditions.

8. Is my payment and personal information secure?

We take reasonable measures to protect your personal and payment information. Your personal information is handled according to our Privacy Policy.